Reference

How q55 Handles Your Personal Information

This policy sets out exactly what data q55 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and how we keep that data safe.

Account data collected at registrationPayment data: JazzCash, Easypaisa, RaastCookie and device dataYour right to access or delete dataDirect contact for privacy requests

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We handle your data with the same care we put into securing payment flows through JazzCash, Easypaisa and Raast. Every layer — from account login to transaction records — is covered by the practices below.

Account Security

Your account is protected by OTP-based login verification. Session tokens expire automatically after inactivity, reducing risk if your device is shared or left unlocked.

Cookie Usage

We use cookies to keep your session active and remember your preferences. You can adjust cookie settings in your browser at any time; some features may behave differently if you do.

Data Retention

We keep your account and payment records for as long as required by applicable law. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Requesting Changes

Write to our support team to request a copy of your data, correct an error, or ask for deletion. We respond to verified requests in line with applicable legal timeframes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is handled — or you want to request access, correction or deletion — our support team is the direct path. You do not need to go through multiple departments. One message gets your request logged and assigned.

What We Collect and Why We Use It

q55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the credentials you choose. Every time you deposit using JazzCash, Easypaisa or Raast, transaction references and wallet identifiers are recorded so we can verify your payment and process any withdrawal back to the same

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wallet. We also collect device data — your browser type, IP address and session timestamps — to keep your account secure across mobile and desktop sessions. We do not sell your personal data to third parties. Data is shared only where necessary to process your payments
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through local rails, to verify your identity, or where we are required to do so under applicable law. You can request a copy of the data we hold at any time by writing to our support team. Data retention periods follow the requirements of applicable jurisdiction;
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we do not keep your data longer than necessary. Our processing of payment data tied to JazzCash, Easypaisa and Raast transactions is limited to what is required to complete and record those transactions accurately.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at q55

These are the questions we actually get from account holders about how their data is collected, stored and managed on our platform.

We collect your name, email address, contact number and the login credentials you set. This is the minimum needed to create and secure your account.

Transaction references and wallet identifiers are recorded to verify your deposit and process withdrawals accurately. We do not store your full wallet PIN or password at any point.

Yes. Contact our support team by email or live chat with your registered account name. We will locate your record and share the data we hold within applicable legal timeframes.

We share data only where required to process payments through local rails like Raast, to verify identity, or where law requires it. We do not sell personal data.

Retention periods follow applicable legal requirements for the jurisdiction. Once that period ends, your data is deleted or anonymised — not retained beyond legal need.

Send a deletion request to our support team. Include your registered account details so we can verify your identity before acting on the request. Some records may be retained where law requires it.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How q55 Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Cookie Usage

Data Retention

Requesting Changes

Reach Us About Your Privacy

Common Questions About Your Privacy at q55

01 What personal data does q55 collect when I register?

02 Is my JazzCash or Easypaisa wallet data stored on q55?

03 Can I request a copy of the data q55 holds about me?

04 Does q55 share my data with third parties?

05 How long does q55 keep my account and payment records?

06 How do I ask q55 to delete my data?

Privacy Policy

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